Terms & Conditions


These terms and conditions govern the sale of products by us (EasyH20.com) to you on the EasyH20.com website.

In addition to these terms and conditions, your use of the EasyH20.com website is subject to EasyH20.com's Conditions of Use and Sale.

Please read these conditions carefully before purchasing EasyH20.com products. By ordering our products, you signify your agreement to be bound by these terms and conditions. In the event of any inconsistency between these terms and conditions and the terms and conditions of EasyH20.com the terms and conditions of EasyH20.com shall prevail.

1. Our contract
When you place an order to purchase a product from us, you will be sent an e-mail confirming receipt of your order and setting out the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send e-mail confirmation stating that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail. Any products on the same order which have not been confirmed in a Dispatch Confirmation E-mail as having been dispatched do not form part of that contract.

2. Returns
Please review EasyH20.com's Returns Policy, which applies to products purchased from us. customers in the European Union are entitled to a statutory cooling-off period of 14 days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.

3. Pricing and availability

We list availability information for products sold by us on the EasyH20.com platform. We cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the products in our catalogue are mispriced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

4. Ownership and title
All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises.

5. Customs

If your delivery address is outside the UK, the addressee will be the importer of record and must comply with all laws and regulations of the country into which the products are delivered. The product may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. Any such additional charges levied for customs clearance must be borne by you. Please note that we have no control over these charges and cannot predict what they may be at any time in the future.

Customs policies vary widely from country to country; please contact your local customs office for further information. Please note that packages which are being shipped internationally are subject to opening and inspection by customs authorities.

6. Other businesses

We may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. EasyH20.com does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties.

7. Electronic communications

When you transact with EasyH20.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the EasyH20.com website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

8. Losses
EasyH20.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you submitted your order to us, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you submitted your order to us or when a contract for the sale of goods by us to you was formed. EasyH20.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

9. Alteration of service or amendments to the conditions
We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that
condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your statutory rights.

11. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

12. Governing law and jurisdiction
Your relationship with us is governed by and construed in accordance with the laws of UK. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of the UK.

13. Our details
EasyH20.com is the trading name for Easy Water Ltd

EasyH2O Returns Policy

This returns policy does not affect your statutory rights.

Before returning any items you must recieve a returns number from our returns department

If for any reason you are unhappy with your EasyH20.com purchase, you can return it in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink wrap intact) and you will receive a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.

Where you are withdrawing from your purchase within 14 days of delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Items purchased from EasyH20.com must be returned directly to EasyH20.com
  • Please note that we cannot accept returns if you deliver them to us by hand. Or Without a Returns Authorisation Code
  • EasyH20.com will notify you via e-mail when we have processed your return--this may take up to three weeks.
  • For your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50.

Your Statutory Rights

Cooling-off Period

At EasyH20.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within 14 working days of the day after the date the item is delivered. We regret that we also cannot accept cancellations of contracts for the purchase of Water Treatment products that are designed to come into direct contact with any water supply that may be ingested or come into contact with the skin, where the item has been unsealed.

To cancel your purchase within the seven day cooling-off period, Please package the relevant item(s) securelyand send it to us with the deliveryslip so that we receive it within 14 working days of the day after the date thatthe item was delivered to you. The return address will be supplied with your returnscode

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order together with the returned goods, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the 14 working day cooling-off period, visit the Department of Trade and Industry's website

Other Statutory Rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway

EasyH2O Conditions for using the website

1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
Easy H20 . co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

3. Access to Easy H20.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Licence for website access
Easy H20.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Easy H20.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Easy H20.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Easy H20.co.uk's or its affiliates' names or trademarks without the express written consent of Easy H20.co.uk. Any unauthorised use terminates the permission or license granted by Easy H20.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Easy H20.co.uk as long as the link does not portray Easy H20.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Easy H20.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

6. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Easy H20.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:
  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

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